Russells ("we" or "us") are committed to protecting and respecting your privacy.
Russells is registered for the Data Protection Act (GDPR) Registration No: ZA489729.
This policy (together with our terms & conditions of use and any other documents referred to on it) sets out the basis on which any personal/business data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal/business data and how we will treat it.
How we collect your data
Your information is stored by us when you contact us about any of our company's services
We treat it with the utmost care and take appropriate steps to protect it.
Information we hold
The following information is held by us in a secure environment:
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.
To assist in the smooth running of all supplied client services we may, from time to time, and when necessary, divulge your contact information to our hosting support company 24Host, 74 High Hazels Drive, Nottingham NG17 2QR, or our web programming partners WFA Support, 22 St. John Street, Newport Pagnell, Buckinghamshire, United Kingdom, MK16 8HJ and Services Online Ltd, 15 Stanley Road, Streatley, Bedfordshire, LU3 3PW to facilitate any support services requested by you and us.
Disclosure of your information
Will we not disclose your information to third parties (except as above and/or unless instructed to do so by you in writing) except in the following circumstances:
To assist in the smooth running of all supplied client services and to facilitate any support services requested by you we may, from time to time, and when necessary, divulge your contact information to our hosting support company 24Host, 74 High Hazels Drive, Nottingham NG17 2QR, or our web programming partner WFA Support, 22 St. John Street, Newport Pagnell, Buckinghamshire, United Kingdom, MK16 8HJ and Services Online Ltd, 15 Stanley Road, Streatley, Bedfordshire, LU3 3PW
You have the right to ask us for the status of your current personal/business data.
You can request this by email to email@example.com or by post to Russells, Coles Farm, Cole Street, Wilby, Eye, Suffolk, IP21 5LH.
You have the right to ask us to remove or update your personal/business data
You can request this by email firstname.lastname@example.org or by post to Russells, Coles Farm, Cole Street, Wilby, Eye, Suffolk, IP21 5LH.
How we protect your personal/business data
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to your personal data is password-protected.
We use industry standard protection software and hardware programmes to help ward off vulnerabilities and attacks
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
Our in house systems and servers use the latest firewalls and virus protection software and hardware.
Unfortunately, the transmission of information via the internet is not completely secure. Although we use recommended up-to-date software and hardware for your personal/business data, we cannot guarantee the security of any data transmitted via the Internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and standard industry software and hardware to try to prevent unauthorised access.
Contacting the Information Commisioners Office
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113. or visit their website at www.ico.org.uk/